FAQs

ASK A QUESTION

How can I ask a question?

Please email us at info@forseaandoats.com or leave us a message here. We typically reply within 48 hours.

Press Inquiries?

Please email us at press@forseaandoats.com.

PRODUCTS AND INGREDIENTS

Do you use natural ingredients?

All of the ingredients we use are derived from natural sources,  mostly plant-based. We select our ingredients very carefully and only use high-quality ingredients that are scientifically proven to be effective and safe to the skin. We believe in "less is more" and never use any synthetic chemicals or artificial fragrances. 

Are your products vegan?

All of our products are suitable for vegetarians and are vegan with the exception of products containing yogurt, honey, beewax, or goatmik. We will never test on animals or use ingredients that are tested on animals. It is crucial for us to be 100% cruelty-free. We test on our families, friends, and ourselves!

Where are your products made?

All products are carefully crafted in New York.

SUSTAINABILITY

How does my purchase help to reduce ocean plastic pollution?

Our products provides zero/low-waste alternatives to products traditionally packaged in plastic bottles. We also ship plastic-free.

We donate part of profits to support ocean conversation projects globally and document projects progress through the blog of our Profits for Sea Initiative.

Learn more about the Ocean Plastic Crisis here.

Are your packaging recyclable?

As an eco-centric brand, we package our products with paper, glass, and tin materials, which can be easily recycled, repurposed, or composted.

We also ship plastic-free with fully recyclable and naturally compostable corrugated boxes, paper tape, paper mailers, and paper filler. More than 80% of the materials are also made from recycled post-consumer wastes.

Are you carbon neutral?

We are an eco-centric company and are striving to be carbon neutral in the near future. We offset carbon footprint from our order shipment by supporting the Kenya Burn Stoves project via Carbon Fund, which provides local communities with energy efficient and environmental friendly cook wares to reduce greenhouse gas emissions and improve local public health.

Learn more about our sustainability here.

ORDERS AND SHIPPING

What is your shipping policy?

Do you ship internationally?

We offer international shipping via USPS (est. 7 - 21 business days). Shipping rate will be calculated at the checkout. Please note that For Sea and Oats is not responsible for any additional custom charges that may occur. We recommend you please check your local customs website for estimated costs.

Please visit our Shipping Policy page for more details.

Can I update or cancel my order?

If you wish to cancel or make any urgent changes to an order, please notify us within two hours after placing your order. If the request is received later than within two hours, we will try our best but cannot guarantee the requests will be accommodated, as we cannot make any changes once the order is shipped.

What is the return policy?

We promise every product you receive is handmade with care and has never been used before. To that end, we cannot accept returns or exchanges due to the personal and small-batch nature of our products. If you are unhappy with your purchase, please email info@forseaandoats.com with a detailed description within 7 business days from the order delivery date. We will be happy to assist you. It is our top priority that you have a positive experience shopping with us.

We also offer sampler sets for sale. We encourage you to try it out if you are trying to decide which products suit your needs the best.

Please visit our Refund Policy page for more details.